Frequently Asked Questions
Can I book an appointment online?
Online scheduling may be available for selected appointment types. Availability depends on the service, staffing, program requirements, and current scheduling capacity.
Does booking guarantee admission?
No. Booking an appointment or screening does not guarantee eligibility, admission, insurance coverage, authorization, or placement in a specific program.
Can someone else refer me?
Depending on the program and applicable requirements, we may receive referrals from healthcare professionals, behavioral-health providers, social-service organizations, family members, and other appropriate referral sources.
Can I refer someone online?
Yes, when the appropriate secure referral process is available.
Do I need Maryland Medicaid?
Many of our services are designed to serve Maryland Medicaid members, but eligibility depends on the specific program, insurance coverage, clinical requirements, and current availability.
Does Medicaid automatically qualify me for PRP?
No. Medicaid coverage alone does not guarantee PRP eligibility.
What happens after I submit a referral?
We review the referral according to applicable intake and clinical processes and determine the appropriate next step.
Can I choose my appointment time?
Available appointment times depend on current scheduling availability and the type of service requested.